Case Manager II - Domestic Violence

Case Manager II - Domestic Violence

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Adheres to agency policy and procedures, as found in SharePoint. Also adheres to CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations. Supports and promotes a service environment for individual in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.

Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. Establishes and maintains professional working relationships with supervisor and peers. Can effectively work within a team or group setting cohesively. Monitors eligibility status and makes application for Social Security, Title XIX (Medicaid), QMB, and other benefits the client may qualify for.

Maintains up-to-date address, phone number, contact persons, and financial information on all clients. Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided. Coordinates the needs of clients and family members with resources available and provides client advocacy as needed with an emphasis on preventing hospitalization.

Provides intensive services for clients to assist in maintaining outpatient recovery and utilizes the individual assessment to determine the frequency of services. Assists clients in transitioning from a higher intensity level of services to lower levels of intensity services/appropriate other programs. Participates in outreach and engagement efforts for clients and other professionals at inpatient levels of care to facilitate referrals and client participation in services.

Assists clients in finding and accessing community resources needed to maintain independent functioning. Assists clients, individually and in groups, with development of independent and community living skills, social skills, interests, and leisure time activities which will encourage community involvement and integration. Assist clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs.

Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information. Maintain a caseload of survivors, including single individuals and families, experiencing homelessness and/or fleeing from violence. Create a goal plan with each household to address the steps needed to access housing. Meet with survivors as often as necessary to evaluate progress in meeting steps in action plan, celebrate successes, provide comprehensive one on one support and advocacy to overcome challenges, and reassess and modifying goals as necessary to ensure success.

Provide direct services to assist survivors in meeting their goals. I.e.: assist in completing housing applications, rapid re-housing documents, completing credit repair tasks, and addressing other barriers to accessing housing. Provide mobile advocacy for clients to ensure all survivors have access to the available services, which may include meeting at partner agencies, library, coffee shop, or other safe and mutually agreed upon locations.

Provide services in a trauma informed, survivor centered manner. Follow best practices including housing first, progressive engagement, and harm reduction. Provides a minimum of 85 hours billable services with consumers per month. Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service.

Responsible for seeking out supervisory assistance for…