Professional Services Automation Engineer

Great people. Greater business impact.

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology.

Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.

CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.

CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

• Act as an automation engineer on a team of Professional Services engineers to design, develop, and deliver automation solutions that ensure the quality and reliability of client software implementations
• Collaborate with cross-functional teams including developers, product managers, and quality engineers, as well as client stakeholders, to identify automation requirements and devise comprehensive delivery strategies
• Identify opportunities for the growth, enhancement, and maintenance of automation frameworks and tools used across client engagements
• Consistently ship automation code and framework components with minimal guidance and review pull requests
• Follow and suggest improvements to workflow processes for client solution delivery
• Collaborate with Engineering and Product team members to ensure automation deliverables are meeting or exceeding the needs of clients and the teams to which they are assigned
• Follow and enhance the standards for style, maintainability, and best practices for high-scale web platforms; advocate for these standards in code reviews
• Make and deliver on your work commitments in a timely manner
• Accurately estimate the level of effort for work and keep accurate records of progress and completion of work
• Inform the client delivery process by understanding detailed functional requirements and non-functional considerations as well as the needs and expertise of other teams
• Provide guidance and teach others in your area of expertise
• Present your work to other members of the Engineering organization and to client teams
• Contribute to overall project plans and your work by collaborating with your team, consulting the broader Engineering organization, and doing online research
• Perform work on multiple concurrent engineering efforts with minimal supervision

• 5+ years of professional experience as a software development engineer in test or automation delivery on a web platform
• Experience using Playwright (preferred), Cypress and/or Appium (with Webdriver.io) for the development of front-end automation capabilities in support of the delivery of web solutions built on Angular
• Demonstrated, hands‑on experience with…