ER-Social Security-CASE MANAGER-Okmulgee

Position: ER-26256 Social Security-CASE MANAGER-Okmulgee
r Muscogee (Creek) Nationti Human Resources Department Po Box sao

OKMULGEE, OK 74447

s Employee

Requisition Telephone( 918) 732- 7827 c

GEE Np Toll
- Free( 800) 482- 1979 Fax( 918) 756- 2284

Submitted ate Employee

Requisition Number JOB OPPORTUNITY 4/ 28/ 2026 11: 27

AM

Title/ Position:

CASE MANAGER Pay Grade Salary Range Classification SB11 35, 859- 46, 820 Full Time

Department:

Location:

Location Code: FT/ PT

SOCIAL SECURITY Okmulgee 91A Full Time

COMPLETED EMPLOYMENT APPLICATION IS REQUIRED.

MUSCOGEE ( CREEK) AND INDIAN PREFERENCE.

General

Summary:

Under the supervision of the Human Services Program Coordinator, the Case Manager assists tribal citizens and their families throughout the process of acquiring Social Security, Medicare and Medicaid benefits.

Principal Duties and Responsibilities:

1. Interviews clients by phone or in person, in the office, at designated field sites, in client' s homes or in institutions.

2. Assist the client in filling out the necessary paperwork for acquiring Social Security throughout all stages of the process.

3. Obtains information/ documentation to aid in the Social Security process.

4. Maintain well organized files and a database on clients.

5. Know and inform clients of their rights.

6. Prepare reports to aid in the routing of appropriate documentation.

7. Maintain confidentiality on all clients and personnel.

8. Secure and evaluate all required documentation for validity.

9. Must provide an open line of communication with the applicant and inform them of their application status.

10. Provide referrals to community resources and other organizations.

11. Provide weekly reports to Human Services Program Coordinator.

12. Assume all additional duties and responsibilities as may be reasonably expected of a person in this position.

r Muscogee (Creek) Nationti Human Resources Department Po Box sao

OKMULGEE, OK 74447

s Employee

Requisition Telephone( 918) 732- 7827 c

GEE Np Toll
- Free( 800) 482- 1979 Fax( 918) 756- 2284

Minimum Requirements:

Bachelor' s Degree from accredited college or university or two years related experience and/ or training in the social service field.

Preferred Requirements:
Bachelor' s Degree and at least five (
5) years of work experience in a Social Security department or setting

Valid Oklahoma Driver' s License required? Yes

Please list any additional licenses required:

Customer Service:
Responds promptly to customer needs;
Responds promptly to voicemails and emails.

Professionalism/ Maintains confidentiality;
Keeps emotions under control;
Approaches others in a Interpersonal

Skills:

tactful manner;
Reacts well under pressure;
Treats others with respect and

consideration regardless of status or position. Time Management:
Prioritizes and plans work activities;
Uses time efficiently;
Sets goals and

objectives.

Oral Communication:
Speaks clearly and persuasively in positive or negative situations;
Participates in meetings.

Written Communication:
Writes clearly and informatively;
Able to read and interpret written information. Analytical

Skills:

Collects and researches data;
Uses intuition and experience to complement data. Teamwork:
Balances team and individual responsibilities;
Exhibits objectivity and openness

to others' views. Gives and welcomes feedback;
Contributes to building a positive team environment;
Supports everyone' s efforts to succeed.

Leadership:
Inspires respect and trust;
Motivates and effectively influences others;
Provides appropriate recognition;
Identifies and resolves problems in a timely manner;
Uses sound judgement;
Makes timely decisions. Works within the approved budget;
Conserves organizational resources.

Ethics:
Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values. Adheres to policies and procedures.

Organizational Support:
Follows policies and procedures;
Supports organization' s goals and values. Quality:
Demonstrates accuracy and thoroughness. Quantity:
Completes work in timely manner. Safety and Security:
Observes safety and security procedures, including cyber security. Attendance/ Punctuality:
Regular and on time attendance. Arrives at meetings and appointments on time.

Dependability:
Follows instructions, responds to management direction;
Takes responsibility for own actions.

r Muscogee (Creek) Nationti Human Resources Department Po Box sao

OKMULGEE, OK 74447

s Employee

Requisition Telephone( 918) 732- 7827 c

GEE Np Toll
- Free( 800) 482- 1979 Fax( 918) 756- 2284

Physical Demands:

While performing the duties of this Job, the employee must regularly lift and/ or move up to 10 pounds and occasionally lift and/ or move:

Up to 50 Ibs. Up to 100 Ibs. Over 100 Ibs. Physical Exam

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. While performing the duties of this Job, the employee is regularly exposed:

Fumes or airborne particles Outside weather conditions Toxic or caustic…