Order Management Specialist

Overview

SUMMARY:

Assists in the administrative functions of the procurement process and the supplier relationships for various contracted services, commodities and events.

• Administration:
  Assists Purchasing Specialists with the administrative functions of the procurement process under moderate supervision
• Involved in functional communication among team and interdepartmental members and suppliers to insure satisfaction with contracted services
• On a daily basis with moderate direction, maintains data concerning the status of open purchase orders, such as ETAs, shipment tracking, delivery, and acceptance of the orders. Updates the system as required.
• Maintains daily the Item Master Database processing part additions, activations, and deactivations in an accurate and timely manner
• Manages the daily processing of Customer Returns
• Manages time effectively to assure all daily tasks are completed
• Supports the Rebate Database with accurate and timely updates.
• Facilitates effective communication via department email boxes, faxes, and telephone
• Understands and adheres to departmental policies and procedures. Makes suggestions for improvement.
• Assists in the reconciliation of Accounts Payable discrepancies
• Process Improvement and Associate Success:
  Expresses ideas for change that have a positive effect on existing methods, services or products.
• Works as an individual and also as a team member to accomplish common goals
• Effectively multi-tasks on multiple assignments and deliverables
• Asks questions, reads manuals, and attends classes
• Possesses basic knowledge of the company's business and internal organization. Understands the general purpose of each department and the business functions they perform
• Behavioral
  
  Competencies:
  
  Initiative to Learn
• Asks questions
• Takes notes
• Retains and applies newly acquired knowledge
• Accepts and uses feedback to improve his/her skills and abilities. Communication
• Keeps his/her manager informed of any problems, challenges, or unanticipated events affecting his/her work
• Listens respectfully and avoids interrupting. Works as a Team Member
• Supports team decisions to implement changes, suggestions, improvements, and solutions
• Encourages and supports the exploration and application of best practices. Acts with Integrity & Respect
• Prevents personal conflicts from interfering with his/her objectivity
• Consistently arrives on time for meetings and appointments
• Accepts responsibility for the results of his/her decisions and actions
• Behaves in a way that is consistent with the company's values

• Internal
• 2 years college completed at an accredited university (48 credit hours) plus 2 years relevant experience or 4 or more years relevant experience
• Minimum of 2 years of purchasing experience preferred
• Communicates well both orally and in writing
• Basic knowledge of Microsoft Office, Visio and Project desired
• External
• 2 years college completed at an accredited university (48 credit hours) plus 4 years relevant experience or 8 or more years relevant experience
• Minimum of 2 years of purchasing experience preferred
• Communicates well both orally and in writing
• Basic knowledge of Microsoft Office, Visio and Project desired

• Identifies problems where development of new solutions, methods, and systems will result in an impact on the department's overall success.
• Identifies problems quickly and suggests business solutions to problems.
• Offers recommendations and sees task assignments and projects through to completion.
• Completes task level activities.
• Communicates effectively by telephone and in group meetings and discussions. Provides and receives information accurately.
• Daily sitting, focusing on and operating a personal computer or terminal keyboard for over 60 minutes at a time.
• Communicates by telephone for up to 60 minutes at a time on a daily basis.
• Writes using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis.
• Communicates and is understood by others.
• Reads printed words and numbers in printed form and on computer/terminal monitor.
• Distinguishes objects or symbols at 20 feet or more and 20 inches or less.

• Calculator
• Personal computer or terminal
• Computer printer
• Fax
• Photocopier
• Telephone

• Office environment, including air conditioning and fluorescent lighting

THIS IS NOT AN EXHAUSTIVE LIST OF DUTIES AND RESPONSIBILITIES.