Account Coordinator

DH Pace, a national leader in commercial and residential door, dock, and security systems, is seeking an Account Coordinator to support our construction-focused team. In this role, you will serve as a key liaison between customers, sales representatives, and installation crews. Responsibilities include processing orders, preparing job documentation, scheduling work, tracking project status, and resolving routine customer issues. You'll work in a collaborative, safety-focused environment with strong training, clear processes, and opportunities to grow your career in a stable, expanding company serving diverse commercial and institutional clients nationwide.

Responsibilities

• Serve as primary administrative and coordination support for customer accounts in the construction segment
• Process orders, prepare proposals, and maintain accurate project and customer records
• Coordinate scheduling of installation, maintenance, and repair services with field and sales teams
• Monitor project timelines, follow up on open items, and communicate status updates to stakeholders
• Respond to routine customer inquiries, resolve issues, and escalate complex problems as needed
• Collaborate with internal departments to ensure accurate billing and documentation compliance
• Support sales efforts with quotes, submittals, and basic takeoffs or job documentation
• Contribute to a safety-focused, team-oriented culture and continuous process improvement

Required Skills

• Account coordination
• Customer service
• Order entry
• Scheduling and dispatch
• Construction documentation
• Basic estimating
• CRM software
• MS Office (Excel, Word, Outlook)
• Data entry accuracy
• Communication and collaboration