Sales Operations Manager

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

D.H. Pace Company, Inc. is seeking a Sales Operations Manager in Olathe, Kansas to serve as the analytical and operational backbone of the company’s sales organization. This role owns the systems, reporting infrastructure, and performance frameworks that enable sales leadership to make data-driven decisions across all divisions. The Manager will produce and maintain recurring performance reports and scorecards, coordinate sales training programs in partnership with the Training Department, develop and deliver customer-facing webinars and workshops, and administer the enterprise systems that support sales operations.

This is a high-visibility role requiring both analytical rigor and the organizational authority to drive alignment across teams.

• Own the end-to-end production of monthly and quarterly sales performance reports, including data extraction from enterprise systems, formatting, QA review, and distribution to leadership and field teams across multiple formats and audiences.

• Build and maintain scorecards for individual sales representatives, estimators, and teams that drive consistent performance conversations and accountability.
• Define, track, and report on key sales performance indicators including invoiced revenue, bid activity, sold volume, backlog, close ratios, and gross profit margins.
• Spot-check report data for anomalies and coordinate with field managers to verify accuracy before publication.
• Conduct ad hoc analyses to surface insights on market penetration, account growth, competitive positioning, and rep effectiveness.
• Support compensation planning and incentive program design with data-driven analysis and modeling.

• Serve as the primary administrator for the enterprise systems that support sales reporting, employee master data, and commission-related workflows.

• Manage employee records within enterprise systems, including job classification changes, status updates, and coordinating deactivation timing with the commissions team to prevent downstream disruptions.
• Maintain data integrity across reporting and employee management systems; identify and resolve data quality issues.
• Partner with IT and operations to optimize system workflows, integrations, and reporting capabilities as the business evolves, including supporting system transitions and new platform implementations.
• Maintain and enforce system usage standards across sales teams.

• Maintain CRM data integrity, configuration, and user adoption standards across the sales organization.

• Develop and publish recurring pipeline reports, tracking opportunity status, conversions, and other key metrics by representative, product line, and sales role.
• Design dashboards and reporting views that give sales leadership real-time visibility into pipeline health.

• Lead the preparation of monthly and quarterly sales forecasts in collaboration with sales leadership.

• Develop and refine forecasting models that account for seasonality, market trends, and historical performance across all product lines.
• Present forecast results and variance analysis to senior leadership; provide actionable insights and recommendations.
• Monitor forecast accuracy over time and implement continuous improvements to methodology.

• Serve as the primary liaison between the sales organization and the Training Department to ensure content is relevant, current, and aligned with sales priorities.

• Assess skill gaps and training needs across the sales team; translate those into structured learning plans and program requests.
• Coordinate communications for sales training initiatives including onboarding,…