Supplier Compliance Manager

Excelligence Learning Corporation is a leading developer, manufacturer, and distributor of educational products, classroom furnishings, teaching resources, and early childhood solutions. Through our family of trusted brands, we support educators, caregivers, schools, and institutions by providing innovative products that inspire learning and development for children of all ages.

We are committed to operational excellence, continuous improvement, and building strong partnerships throughout our global supply chain. We are seeking a Supplier Compliance Manager to help drive supplier performance, accountability, and supply chain efficiency across our organization.

The Supplier Compliance Manager is a critical operational and strategic leader within the Operations organization. This role is responsible for overseeing and optimizing the supplier lifecycle—from onboarding and compliance management to performance monitoring, logistics coordination, and scorecard reporting.

The successful candidate will partner closely with Merchandising, Sourcing, Purchasing, Finance, Quality Assurance, Warehouse Operations, and Logistics teams to ensure supplier partners consistently meet service expectations, compliance standards, and contractual obligations. This position plays a key role in improving supplier performance, reducing supply chain costs, increasing operational efficiency, and supporting Excelligence's growth initiatives.

• Develop, maintain, and continuously improve supplier scorecards that measure key performance indicators including:
• On-time shipping
• Fill rate performance
• Inbound labeling compliance
• Product quality
• Scheduling compliance
• Publish quarterly supplier scorecards and communicate results to internal stakeholders and supplier partners.
• Analyze performance trends and identify risks, improvement opportunities, and systemic issues.
• Establish supplier performance tiers and accountability standards.
• Lead corrective action initiatives and supplier performance improvement plans.

• Serve as the primary operational contact for assigned suppliers.
• Conduct Quarterly Business Reviews (QBRs) with key suppliers to review performance and establish improvement plans.
• Manage supplier onboarding activities, including:
• Compliance requirements
• Routing guides
• Labeling standards
• Supplier agreements
• EDI and systems setup
• Maintain supplier records, communication logs, and contact databases.

• Administer supplier chargeback programs in accordance with company policies and supplier agreements.
• Issue, track, and reconcile chargebacks resulting from supplier non-compliance.
• Investigate disputed chargebacks and communicate findings to suppliers.
• Partner with Finance to ensure accurate accounting and recovery processes.
• Analyze chargeback trends and recommend policy enhancements.

• Monitor supplier fill rates at both purchase order and line-item levels.
• Investigate shortages, substitutions, cancellations, and late shipments.
• Track supplier adherence to purchase order ship dates and delivery commitments.
• Develop corrective action plans for suppliers not meeting service expectations.
• Partner with Purchasing to improve purchase order planning and reduce inefficient ordering practices.
• Monitor invoice approval timelines and elevate internal delays that may impact supplier production schedules.
• Communicate annual and seasonal inventory forecasts to suppliers to support production planning and shipment consolidation.
• Escalate chronic supplier performance concerns and support alternate sourcing strategies when required.

• Ensure supplier compliance with inbound labeling requirements, including carton labels, pallet labels, GS1-128 standards, and distribution center requirements.
• Audit inbound shipments and document compliance violations.
• Coordinate with Warehouse Operations to identify recurring supplier issues.
• Maintain and distribute supplier compliance manuals, labeling guides, and operating standards.
• Monitor inbound appointment scheduling compliance.
• Suppor…