Department Coordinator

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products.

This role effectively coordinates field employees to ensure our services meet or exceed customer satisfaction. Experience in dispatching or scheduling is a plus.

• Scheduling technicians to customer job sites and finalizing job details for processing.
• Collecting customer COD payments prior to job completion.
• Keeping technicians’ schedules cleared of completed job tickets and ensuring open tickets are correctly scheduled for materials, billing, and voided tickets.
• Running, reviewing, and managing department reports to meet customer expectations and commitments.
• Assisting with billing paperwork and meeting customer billing document requirements.
• Creating and maintaining service tickets to meet service dates.
• Collaborating with the estimating team to provide service quotes when required.
• Assisting field technicians with technical/mechanical troubleshooting and problem solving.
• Providing accurate work orders and picking lists to the warehouse for inventory pulling.
• Performing other responsibilities as assigned.

• Experience using Microsoft Office Suite.
• Experience in dispatch or high‑volume administration is a plus.
• Excellent communication skills focused on customer service.
• Strong time‑management skills, organization, and ability to multitask.
• Professional representation of the company at all times.

• Comprehensive medical, dental, and vision coverage available from the first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.