EDS Service Department Coordinator

Why DH Pace? The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees in Olathe, KS
. This individual will ensure that our services meet or exceed customer satisfaction. If you have experience dispatching or scheduling, this role may appeal to you!

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Maintaining technicians’ schedules, clearing completed job tickets and ensuring open tickets are correctly scheduled for materials, billing, and voided tickets
• Running, reviewing and managing department reports to ensure the department meets customer expectations and commitments
• Assisting with billing paperwork and meeting customer billing document requirements
• Creating and maintaining service tickets to ensure service dates are met
• Working with the estimating team to provide service quotes when required
• Assisting field technicians with technical/mechanical troubleshooting and problem‑solving
• Providing accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high‑volume administrative field is a plus
• Excellent communication skills focused on customer service
• Strong time‑management skills, organization, and the ability to multi‑task
• Professional representation of the company in all interactions

• Comprehensive medical, dental, and vision coverage—available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire.

Equal Opportunity Employer – DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.