Department Coordinator

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door of Kansas City is seeking to hire a Department Coordinator who will effectively coordinate field employees in Olathe, KS. This individual will ensure that our services meet or exceed customer satisfaction. Experience dispatching or scheduling is a plus.

• Scheduling technicians to customer job sites and collecting, finalizing, and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continuously ensuring technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing, and voided tickets
• Running, reviewing, and managing department reports to ensure the department meets customer expectations and commitments
• Assisting with billing paperwork and meeting customer billing document requirements
• Creating and maintaining service tickets to ensure service dates are met
• Working with estimating team to provide service quotes when required
• Assisting field techs with technical/mechanical troubleshooting/problem solving
• Providing accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

• Experience using Microsoft Office Suite
• Experience in dispatch or other high volume administration fields is a plus
• Excellent communication skills and a focus on customer service
• Good time management skills, organized, and able to multi-task
• Represent the company in a professional manner

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)