Customer Support - National Accounts Dept

Customer Support - National Accounts Dept.

Olathe, KS

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc is growing and aspires to hire Full‑time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer‑focused candidates who have excellent communication and technical skills. This is an excellent entry‑level opportunity at DH Pace Company!

The available work schedules are:

• Tuesday to Saturday 1:00 PM – 10:00 PM
• Sunday to Thursday 1:00 PM – 10:00 PM
• Friday to Monday 9:00 AM – 8:00 PM

Position overview:

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
• Promote all products and services.
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Maintain and promote a positive attitude toward customers regardless of the circumstances.
• Other responsibilities as assigned.

Qualifications:

• High school diploma or GED required.
• Two (2) years of customer service experience, or administrative work preferred.
• Must be able to work independently with little supervision.
• Must be able to work in a fast‑paced environment, with the ability to re‑prioritize tasks.
• Excellent verbal and written communication skills.
• Must be proficient with technical applications, including Microsoft Office Suites.

Our benefit offerings include:

• Medical, dental, and vision options:
  Available on the first day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your first year; 16 days accrued during your second year.
• Paid holidays:
  New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating holidays:
  Up to two floating holidays per year.
• Competitive compensation:
  Including annual performance evaluations.
• 401(k) retirement plan:
  Including an employer match.
• Company‑paid:
  Life insurance, short‑term disability, and long‑term disability.
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)