Customer Service Representative - Utility

Job Description

As a Customer Service Representative, you will respond to customer inquiries, provide information, resolve issues, and ensure a positive customer experience. You will handle both routine and complex inquiries, communicate solutions or requested information to customers, and act as a liaison between departments to facilitate efficient problem resolution. In this role, you will obtain and verify customer orders, prepare and follow up on verbal or written quotations, research, analyze, and source non-stocked materials as needed.

You will also review open customer order reports, take proactive action on high-priority items to meet delivery commitments, and maintain backorder and expediting reports while ensuring timely customer notifications.

• Support customer base by answering questions, concerns, and account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Provide back‑up support to sales counter with walk‑in and telephone inquiries.

• High School Degree or equivalent required.
• Associate’s Degree (U.S.) / College Diploma (Canada) preferred.
• 2–4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Ability to effectively communicate both verbally and in writing.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills in MS Word, Excel, and e‑mail.

$20.61 – $25.76 per hour. This amount is a reasonable estimate; offer amounts may vary based on geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees that may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.