Product Support Specialist M-F
Job in
Olathe, Johnson County, Kansas, 66051, USA
Listed on 2026-06-01
Listing for:
Garmin Ltd.
Full Time
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Overview
We are seeking a full-time onsite Product Support Specialist 1 (Monday - Friday 8 AM - 5 PM) at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their Aviation passion by providing basic technical customer support for Garmin’s Aviation products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
EssentialFunctions
- Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
- Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
- Become knowledgeable in the specifications, capabilities and operation of Garmin products
- Remain current on changes in policies, procedures, and product offerings
- Complete tasks and/or projects of basic complexity within defined process accurately and timely
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