Customer Service Rep Hybrid

Role Overview

We are looking for a Customer Service Representative who will respond to and resolve customer questions or concerns to maintain high levels of satisfaction. This role is based in one of our fast‑paced customer contact centers and involves daily direct interaction with customers about pricing, billing, scheduling, and service issues.

• Ensure customer satisfaction by resolving service, billing or other customer issues.
• Document customer information and call history accurately for future reference.
• Process orders for new services requested.
• Maintain up‑to‑date knowledge of Terminix products, services, marketing promotions and special offers.
• Prepare correspondence and coordinate with other functions as necessary to resolve issues.

• High school graduate or GED required.
• Prior customer service or call center experience desired but not required.
• Strong interpersonal and written communication skills.
• Problem‑solving ability and clear explanation of solutions.
• Comfortable working in a fast‑paced, high‑volume environment.
• Basic computer skills, including experience with Microsoft Office.
• Typing speed of at least 25 words per minute.

• Comprehensive training paid by the company.
• Competitive compensation and performance incentives.
• Opportunities for advancement into management roles.
• Medical, dental and vision coverage plus discounts on Terminix brands.
• Short/long‑term disability and life insurance.
• Paid time off.
• Immediate benefits for full‑time employees; part‑time benefits available after meeting criteria.
• 401(k) retirement plan with company match.
• Vacation, sick days, company‑paid holidays and floating holidays.

Terminix is committed to hiring and retaining a diverse workforce and is an Equal Opportunity/Affirmative Action employer. We consider applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, protected veteran status or any other protected class.