Weekend Customer Support Representative

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Customer Support Representatives — Contact Center team, Olathe, KS. We are seeking customer‑focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns.

• Part‑time and full‑time employees considered.
• In‑office position.
• Schedule:
  
  Monday‑Friday, 1:00 pm‑10:00 pm (with two consecutive days off);
  Saturday & Sunday, 1:00 pm‑10:00 pm. Part‑time availability must fall within these hours.

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow‑ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal and team critical Key Performance Indicators (KPIs).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required or additional hours as required.
• Other duties as assigned.

• High school diploma or equivalent with previous experience in customer service or a related field.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem‑solving skills and a customer‑focused mindset with flexibility to adapt to changing priorities and work schedules.

• Comprehensive medical, dental, and vision coverage—available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Pre‑employment verification: successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required before hire.

Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply. The contractor will not discharge or discriminate against employees or applicants based on inquiries about pay.