Customer Service Representative II

Employment Type:

Part Time (up to 19 hours)

Pay Range: $18.25 to $19.90 per hour

Are you passionate about books, community engagement, and providing top-notch customer service? The Indian Creek Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, ensuring they have a positive and enriching experience every time they visit.

Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping customers navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution.

• Provides information to customers for various City services in the manner of the request submission (in person, over the telephone, or online).
• Supports customers in the pursuit of information on citywide services and resources.
• Makes decisions to resolve customer service needs with limited direction.
• Utilizes multiple computer software applications to initiate and process service requests and generate reporting queries.
• Maintains an elevated working knowledge of systems to support other customer service staff members.
• Provides training and support to other employees.

• At least two years of administrative or customer‑relations experience.
• Experience in a specialized service such as library services or utility services is preferred.
• Effective interpersonal and communication skills with proficiency in Microsoft Office programs.
• High school diploma or equivalent; coursework in business, public administration, or related field is preferred.
• Proficiency in written and verbal English required; proficiency in Spanish and American Sign Language preferred.

The City of Olathe provides competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the Live Well wellness program, and the City champions continuous training and development for employees at all levels.