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Customer Experience Specialist II — Orders & Returns

Job in Olathe, Johnson County, Kansas, 66051, USA
Listing for: ITW Pro Brands
Full Time position
Listed on 2026-08-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 35000 - 52000 USD Yearly USD 35000.00 52000.00 YEAR
Job Description & How to Apply Below

ITW Pro Brands is seeking a customer service professional to manage orders, inquiries, returns, and account issues. You will act as a liaison between customers and internal teams, ensuring accurate order processing, data management, pricing coordination, and backorder communication.

Collaboration with Sales, Production, Shipping, Sourcing, and Marketing is essential. The role requires 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office,

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