Customer Service Representative

Customer Service Representative (Entry-Level)

Position Summary

We are seeking a customer-focused Customer Service Representative to provide exceptional support to residential and commercial customers. This role is responsible for accurately processing service requests, coordinating with internal departments, resolving customer inquiries, and ensuring a positive customer experience through effective communication and problem-solving.

Key Responsibilities

+ Create and schedule accurate service and installation requests for customers.

+ Provide information on products and services and communicate pricing when applicable.

+ Respond to customer inquiries, concerns, and service issues in a professional and timely manner.

+ Identify solutions to customer needs and follow up to ensure successful resolution.

+ Conduct outbound calls as needed for customer follow-up and service updates.

+ Collaborate with internal teams to prioritize and fulfill customer requests.

+ Maintain accurate customer records and documentation within company systems.

+ Meet established individual and team performance goals.

+ Follow company communication standards, policies, and procedures.

+ Identify opportunities to improve processes and enhance the customer experience.

+ Work additional hours, including overtime, when business needs require.

+ Perform other duties as assigned.

Required Skills

+ Customer Service

+ Customer Support

+ Data Entry

+ Microsoft Office Suite

+ Microsoft Excel

+ CRM Systems

+ SAP (preferred)

Qualifications

+ Strong verbal and written communication skills.

+ Excellent organizational and multitasking abilities.

+ Ability to work effectively in a team-oriented environment.

+ Adaptable and comfortable working in a fast-paced setting.

+ Positive attitude with a willingness to learn and support others.

+ Strong attention to detail and problem-solving skills.

+ Basic computer proficiency and experience with business software applications.

Preferred Experience

+ Prior customer service, administrative, call center, or customer support experience is a plus.

+ Experience using CRM, ERP, or similar business systems is preferred.

Experience Level

Entry-Level

What We're Looking For

Successful candidates are collaborative, reliable, adaptable, and committed to delivering a high-quality customer experience. We value individuals who contribute positively to team success, embrace change, and demonstrate a proactive approach to solving customer needs.

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Final date to receive applications

This position is anticipated to close on Aug 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any…