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Emergency Response Center Lead Impact Call Center
Job in
Olathe, Johnson County, Kansas, 66051, USA
Listed on 2026-08-29
Listing for:
Highground
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support
Job Description & How to Apply Below
Highground is seeking an Emergency Response Center Team Lead to guide daily call center operations and act as a pivotal contact for team members during shifts. This hands-on role handles inbound calls while ensuring quality, efficiency, and adherence to established processes across multiple brands.
The position focuses on reinforcing consistency, accuracy, and service standards, enabling teams to meet KPIs and brand expectations while maintaining a positive, supportive work environment.
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