Customer Service

Johnson County District Attorney's Office

The Johnson County District Attorney's Office is seeking a qualified individual to fill the position of Customer Service Technician.

This role is responsible for providing front-line customer service and administrative support.

Duties and responsibilities include, but are not limited to:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver's license, depending on department or agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred. Ability to communicate effectively in English and Spanish is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.