Customer Service Rep

Customer Service Rep

Our client, a leading logistics and customer service organization, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, a proactive attitude, and strong problem-solving abilities, which will align successfully in the organization.

Location:

Olathe, KS

Pay Range: 19.00 - 19.50 depending on the experience and shift

Shift: Shifts will be either 9 am - 5 pm, 10 am - 6 pm, or 11 am - 7 pm. Shift times can be discussed further in the interview.

What's the Job?

• Answer inbound calls, providing excellent customer service and support
• Monitor delivery routes and assist with route-related inquiries
• Handle customer complaints in a calm, professional manner
• Process changes or cancellations to delivery orders
• Communicate effectively with customers, business partners, and drivers to ensure satisfaction

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and Power Point
• High school diploma or equivalent
• 1-year related experience, preferably within a call center environment
• Strong customer service skills and the ability to resolve issues satisfactorily
• Solid multitasking and organizational skills, with the ability to work under pressure

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment
• Potential for career growth within the organization
• Engaging work that makes a difference in customer satisfaction
• Supportive management committed to your success
• Work in a fast-paced, innovative setting

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent  specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our Power Suite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.