Application Engineer II - Michigan

Overview

Apply now » Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Position: Application Engineer II - Michigan

Location: This position resides in south/central Michigan.

Status: Permanent, Full Time

Business Area: Research, Development & Engineering – Festo Corporation

The Applications Engineer (AE) (Level II) provides engineering, product and application support, including engineering input for modifications to standard products to work in the customer’s application, and conceptual proposals of machine design in the pre-sales phase, with commercial considerations fully taken into account. AEs provide training and technical sales support. In this customer-facing role, AEs are expected to spend 50% to 75% of their time visiting customers and making sales calls with Sales Representatives.

AEs provide commissioning services for new installations and conduct service calls until service department is staffed.

• Provides technical support to sales and customers on specific applications and production processes in factory and process automation, and in specific industry segments.
• Focus on commercial and technical feasibility of proposals, based on technical and application knowledge for the corresponding Industry/Technology Segment.
• Proposes customer-specific solutions, in accordance with industry practices or specific customer specifications.
• Responsible for specification lists for the specific industry segments (e.g. Project Books). Maintains files consisting of technical data, application examples, competitor info, test data and additional information as needed.
• Creates Requirement Specification together with the customer.
• During the pre-sales phase acts as interface between customer and all relevant departments within Festo, always in coordination with the sales engineer.
• Provides technical training and arranges knowledge transfer to the customer for the relevant products/applications.
• Supports and provides PMM with products/applications requirements as input for Product Development.
• Supports in Question of Norms, regulations.
• Assists in the identification and winning of projects based on application/automation/sector competence.
• Knowledge Transfer for Multiplication of Solutions.
• May serve as mentor for less experienced AE’s.
• May oversee installation and perform commissioning in alignment with specifications and requirements.
• AEs will troubleshoot system failures by reviewing and recommending redesigns of schematic diagrams, in coordination with Festo Engineering Department, and may modify computer operating software programs from existing programs, or may be required to support the implementation of new operating software programs based on the direction of Festo Engineering Department or the customer’s specifications.
• Support of product introduction (training support, e.g., onsite training during commissioning).
• Writing of bug/failure reports.
• Travel will be required for business reasons such as training, customer sites/visits or company events.
• Identify standardized or custom applications and functional solutions and develop application descriptions to fulfil the customer’s needs.
• Discuss machine concepts to optimize machines, define specification and concept.
• Promote the use of new products and technologies that offer Festo greater competitive advantage.
• Drive the phase-out process by assisting in the transition of inactive products to newer products.
• Support the Product Segmentation Model through the selection of relevant products for solutions and actively give input to PMM for the program’s continuous development.
• Participate in different projects with different team sizes and durations.
• Support, follow up and influence team members; knowledge transfer to team members and colleagues.

• Bachelor’s Degree, preferably in electrical,…