Service Technician​/Trainer

Job Title

This role is centered on providing expert troubleshooting, repair, and calibration of Topcon products.

Core Job Duties

• Troubleshoot, repair, and calibrate all Topcon products, ensuring optimal performance.
• Maintain accurate service records and enter relevant information into the service database.
• Provide technical repair support via phone or email to assist the Topcon dealer network.
• Assist in engineering evaluations, failure analysis, and generate reports with recommendations for improvement.
• Develop test fixtures, troubleshooting stations, procedures, work instructions, and service manuals.
• Conduct repair training for the Topcon dealer network and junior technicians, both virtually and in classroom environments.

Minimum Requirements for job:

Education and Experience:

• Minimum 3 years' experience in an electronics repair in a manufacturing/service role
• AA in electronics or related technology, or equivalent military training. Bachelor's preferred
• Familiar with test equipment, such as but not limited to multi-meters and oscilloscopes to diagnose and adjust optical, mechanical, and electronic instruments

Knowledge, Skills, and Attributes:
• Excellent communication verbal/written skills and ability to work on/with multifunctional teams
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Electronic/mechanical troubleshooting skills
• Knowledge of Microsoft Office products
• Knowledge of software/firmware loading with PC's (i.e., installing and un-installing drivers for PC hardware, loading Operating System and BIOS)
• Working knowledge of laser and surveying instruments is preferred

Physical Requirements:

• Position may require bending, carrying, kneeling, lifting, and walking
• Capable of lifting up to 50 lbs. with assistance

Working Conditions:

• Work in an environmentally controlled work area and outside
• 20% travel may be required