Order Coordinator

Job Summary

Every day, we get opportunities to make a positive impact on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth.

So, as we shape a more resourceful, less wasteful world, we build our careers too.

As an integral member of our team, you will play a pivotal role in the first line of support to our customers, ensuring a timely response and superior customer experience. You will help keep all orders updated accurately to reflect customer requirements, ensuring the correct parts are ordered and shipped to contribute to the overall success and growth of our organization.

This position is located in Greenwood, IN.

• Enter customers’ orders.
• Secure order confirmations.
• Facilitate order changes.
• Provide updates on order status.
• Proactively follow‑up on orders based on local reports/tasks.
• Obtain and manage shipping instructions.
• Acquire and provide standard order and shipping documentation.
• Ensure proper routing of escalations in Service Now to the correct departments.
• Drive/support continuous improvement activities identified.

• High School Diploma or GED with relevant experience.
• Experience working with customers and/or suppliers.
• Ability to speak and write English.
• Efficient typing skills.
• Handle varying call volumes.
• Service‑oriented mindset.
• Ability to work individually and in a team environment.
• Ability to execute tasks based on standard operating procedures or guidelines.

• Healthcare, dental and vision plans.
• Robust wellness program.
• Generous 401(k).
• Paid holidays.
• Paid time off benefits.
• Additional benefits as per company policy.

Base salary: $24.00 – $26.00 per hour.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. Pymetrics assessments are part of our hiring process.

Alfa Laval is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.