Member Development Officer - Olathe East

Member Development Officer - Olathe East

About Mainstreet Credit Union

Why Work for Mainstreet Credit Union?

Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 70 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel ng a not-for-profit organization, we keep business simple and real.

We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employee

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Foster a positive and supportive work environment conducive to the credit union’s culture initiatives by adhering to Mainstreet Credit Union’s service standards and values.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

The Member Development Officer has a key role within the credit union branch, responsible for fostering and nurturing strong relationships with members both in-branch and through a variety of market outreach opportunities. This individual will engage with members to understand their financial needs and guide them on their financial journeys, assisting with account openings, loan applications, account maintenance, and day-to-day transactions.

In addition to in-branch responsibilities, this position will actively partner with other lines of business to drive market development efforts through outreach initiatives such as attending external events, hosting financial workshops, and engaging with surrounding businesses and places of employment to increase brand awareness and membership growth.

This role is ideal for a dynamic, community-oriented individual with a passion for delivering exceptional member service and fostering long-term relationships. Success in this position requires a blend of strong interpersonal skills, market development acumen, and a commitment to providing personalized financial solutions to meet the needs of every member.

• Establish and grow the member base and market awareness of Mainstreet Credit Union around your assigned branch.
• Conducting consultative meetings with members and prospective members to assess and address their financial goals, recommending relevant products and services, and ensuring a seamless, positive experience across all engagement channels.
• Support local market outreach efforts, build relationships with local businesses, and participate in events that promote Mainstreet’s services and expand its member base.
• Build and maintain strong member relationships through proactive communication methods such as outbound calls, emails, onboarding, and regular follow-ups.
• Consult with current and prospective members to identify current and future financial service needs.
• Provide members with personalized financial counseling and education services aimed at improving their financial health.
• Help members identify financial goals, create actionable plans, and offer products/services to support those goals,…