Loan Administrator I

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Besides that, here’s what else keeps Team Members here:

Up to 27 days off a year, including:10 paid Holidays Mental Health Day Anniversary DayPTO starting on the first day
40 hours of Paid Volunteer Time per year Traditional & Roth 401K with company match

Medical, Dental, and Vision benefits effective 1st of the month following first day Wellness credit available for Medical premiums

Company paid benefits including:

Basic Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Vision Insurance Maternity & Menopause Support Programs Employee Assistance Program On-Site Gym at our Headquarters location in Overland Park Discretionary Stakeholders bonus program

Attractive interest rates on Team Member checking & Team Member money market accounts

Consumer and mortgage loan discounts

Role:

The Loan Administrator I provides foundational administrative support in the processing and servicing of consumer loans. This role focuses on accurate execution of established procedures, timely document handling, and responsive support to Members and internal Team Members. The Loan Administrator I works under general supervision, ensuring loan quality standards are met while gaining proficiency in servicing functions. This position contributes to departmental efficiency by identifying routine process improvements and maintaining a high level of accuracy and reliability.

Essential Functions & Responsibilities:

Handle paid loans according to procedures, ensuring timely responses in credit reporting and disputes. Complete lien releases as per established policies.

Process payments and manage inquiries from third parties related to loans.

Manage GAP agreements, claims, and cancellations, and reconcile related accounts monthly.

Review new loans for accuracy and correct any discrepancies, notifying the relevant individuals and ensuring liens are filed and perfected in a timely manner.

Assist other departments with loan file maintenance and address Member inquiries about loans.

Check in, scan, index, and validate all necessary documents for each loan transaction, including loan and lien perfection documents.

Keep policy manuals updated with lending changes, reviewing them annually and suggesting updates to the Director of Loan Servicing.

Manage the receipt and processing of bankruptcy notifications, ensuring compliance established policies and procedures.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Job & Technical…