Epic Access & CRM Applications Analyst

Overview

Care Dx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. Care Dx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

• Configure and maintain Cadence scheduling templates, resource pools, and visit types.
• Build and test Prelude registration workflows, ensuring clean patient data and insurance capture.
• Implement Cheers CRM workflows for outreach, campaigns, and customer communications.
• Collaborate with clinical and administrative teams to define access and engagement strategies.
• Support system testing, end‑user training, and go‑live readiness activities.
• Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, Care Dx Care Portal, Telcor).

• 5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude.
• Strong understanding of patient access workflows and CRM processes.
• Excellent analytical and stakeholder engagement skills.
• Experience supporting cross‑functional build coordination in a multi‑module environment.
• Epic certifications in Cadence, Prelude, or Cheers.

• Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges.
• Background in customer engagement, patient access, or call center operations.
• Familiarity with healthcare CRM or patient outreach solutions.

• Bachelor’s degree with a minimum of 8 years of related experience, or
• Master’s degree with 6 years of related experience, or
• Ph.D. with 3 years of related experience, or
• Equivalent combination of education and experience.

• Up to 10% travel.

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• Living Donor Employee Recovery Policy, up to 30 days of paid leave annually for self‑less organ donation.
• Remote: US only roles.
• Salary range $120,000 - $150,000 USD.

Care Dx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.