Patient Services & Front Desk Specialist

The Receptionist is responsible for ensuring a smooth and positive patient experience at the front desk, which includes tasks such as patient registration, collection of coinsurances, copayments, or deductibles, and processing necessary paperwork. This role involves a mix of customer service and administrative work, focused on ensuring a smooth experience for patients and supporting the medical office's operations.

Key Responsibilities:

• Greeting and assisting patients and visitors.
• Verifying patient information and insurance details during registration.
• Scanning and uploading documents (e.g., IDs, insurance cards).
• Collecting and recording patient payments.
• Preparing patient charts and maintaining communication with other departments.
• Ensuring a clean and organized lobby area.
• Assisting with additional tasks as directed by the Business Office Manager.

Knowledge, Skills, and Abilities:

• Ability to take initiative and lead by example.
• Collaborative and able to work independently.
• Quick learner with strong team-oriented skills.
• Self-motivated and focused on success.
• Knowledge of EPIC, HST, Way Star, Clariti, Care Wire,  are helpful.

Requirements:

• High school diploma or equivalent.
• At least two years of medical clerical experience.
• Basic knowledge of medical terminology and software.

Have you ever received sanction, been on probation, or had limitation places on any of your professional licenses or registrations? Yes No

Have you ever been excluded from federal programs (e.g., Medicare, Medicaid) or convicted of a criminal offense related to providing healthcare services? Yes No

Have you ever worked for a staffing agency on an assignment at KU Med West? If yes, please provide the name of the staffing agency, and dates.

By applying, I agree to keep all KU Med West information confidential, affirm my answers are true, allow investigation, and understand employment is at-will and contingent on a drug test. I agree I do not agree

Have you ever been employed by KU Med West Ambulatory Surgery Center, LLC Yes No