Behavioral Health Care Coordinator

• Base Pay $20.34 / Hour
• Employee Type Full-Time Non-Exempt

• Name Jarquise Stowers
• Email jstowers

• Coordinate scheduling for Behavioral Health services, including new patient appointments, follow-up appointments, and individual and group therapy appointments.
• Receive and process Behavioral Health referrals from HPC providers and outside referral sources, ensuring referrals are appropriately documented and routed.
• Coordinate with outside behavioral health agencies and providers regarding referrals, appointments, treatment needs, and continuity of care.
• Obtain and coordinate medical records and other required clinical documentation for new Behavioral Health patients referred from outside organizations or providers.
• Verify patient demographics, insurance coverage, financial responsibility, and applicable copayments prior to scheduled services.
• Communicate financial responsibility and payment expectations to patients in accordance with HPC policies and procedures.
• Ensure patients complete required steps and meet established Behavioral Health program requirements prior to appointments.
• Communicate with patients regarding appointments, referrals, required documentation, and other steps necessary to access Behavioral Health services.
• Maintain accurate and timely documentation of referrals, scheduling, patient contacts, outside records, and other care coordination activities in the electronic health record.
• Maintain current information regarding community Behavioral Health, substance use disorder, and social service resources available to HPC patients.
• Maintain positive working relationships with outside referral agencies and community partners.
• Assist with monitoring department workflows and identifying opportunities to improve patient access, scheduling, referral management, and continuity of care.
• Participate in Behavioral Health, clinic, community partner, and other meetings and trainings as appropriate.
• Maintain strict confidentiality of patient information and comply with HIPAA and all applicable HPC policies and procedures.
• Represent Health Partnership Clinic professionally when communicating with patients, providers, referral partners, and community organizations.
• Perform other duties as assigned.
• Regular attendance and punctuality are essential requirements of this position.

EOE

• Ability to establish effective working relationships with patients, healthcare providers, Behavioral Health staff, outside agencies, and community partners.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.
• Ability to communicate effectively and respectfully with individuals from diverse backgrounds.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Commitment to improving access to healthcare and Behavioral Health services for patients.
• Proficiency with electronic health records and standard computer applications preferred.

• High School Diploma or GED is required.
• Experience in Behavioral Health preferred.
• Experience working in a community health center setting preferred.

• Prolonged sitting or standing may be required.
• Ability to lift up to 25 pounds; occasionally up to 60 pounds.
• Physical movements and the degree of mobility, manual dexterity, and hand-eye coordination normally associated with work in a clinical office environment may be required.
• Work under stressful conditions and irregular hours may occasionally be required.
• Frequent exposure to communicable diseases, body fluids, medicinal preparations, radiation, and other…