FOH Director

Senior/Executive Director/Officer

Team Members, Team Trainers, Shift Leaders, Coordinators, Team Leaders, and Assistant Directors

The Director of Operations with a focus on Front of the House Operations is a key leadership position responsible for the complete oversight, optimization, and performance of all front of house operations. This role is foundational to achieving the vision of "Being The Most REMARKable Restaurant In Olathe" by ensuring excellence in hospitality, guest experience, speed of service, operational execution, and team performance within the Front of House (FOH).

This Director acts as an operations-first leader, championing the Core Values of the organization:
Care For Our Guests, Care For Our Team, and Care For Our Business.

To fulfill our vision of Being The Most REMARKable Restaurant In Olathe, responsibilities and qualifications are aligned with our Core Values. All leadership positions are Operations based first.

• Responsible for the performance of the Front of House operations, including Customer Experience Monitor (CEM), Measures, Hospitality and Guest Experience, CARES, speed of service, food safety, cleanliness, and overall guest satisfaction.
• Builds relationships with our team and community.
• Owns assigned FOH operational systems, including One Click setups and training notes, and ensures expectations are consistently executed.
• Responsible for reporting performance and setting goals that will be shared in the weekly Director meeting.
• Enthusiastically leads or supports shifts in delivering world class hospitality, all day, every day.
• Ability to adapt to how all people learn.

• Attends, leads and participates in Leadership meetings and activities, ensures daily Training is being done and provides any required support, reporting and communication.
• Leads a Workgroup and Team Member Team.
• Ensures all training is being completed and uses training reports to identify opportunities for Team Member growth.
• Develops, coaches, and supports Leaders while holding them accountable to operational and leadership expectations.
• Collaboration for all systems and processes with the training team.
• Engages positively in partnership with all other departments (training, marketing, catering, facilities, back of the house, HR, etc.).
• Energetic and self-motivated, willing to actively engage the Team Members and contribute to a high-performance Leadership Team.
• Ability to work open, mid and closing shifts with the hours needed to meet the needs of the business. Saturday is a required workday. (Ex: as early as 5 am or as late as midnight)
• Proficiency Google docs, calendars, etc. Experience in Asana is preferred.

• Ownership of completion of various FOH checklists (Set-up, cleaning, rush-ready, etc.).
• Ensures the shift is using required operational systems to ensure success in guest experience, speed of service, food safety, and operational excellence.
• Able to efficiently manage time, multi-tasking, effective communication, and interpersonal skills.
• Owns, follows, models and ensures team compliance with all Pathway content.
• Owns communication on expectations and goals related to operational standards and brand expectations, and shares and enforces CFA Olathe policies and procedures.
• Responsible for labor control and scheduling while balancing business needs, guest experience, and team performance.
• Driven to excel in an…