IT Desktop Support Analyst

Description

Are you a tech-minded problem solver looking to break into IT—or take the next step? Do you enjoy helping others, solving support issues, and being the go-to person for systems, onboarding, and process improvements?

Idea Tek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door. You’ll manage tier 1 support, onboard new employees, and help improve processes for our hybrid workforce.

We’re growing fast, and this role exists because our team is beyond capacity. If you're reliable, calm under pressure, and excited about technology—we want to hear from you.

You’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate to build your networking knowledge. Every day is a chance to grow.

Key responsibilities include:

• Manage new hire onboarding, including account setup, system access, and equipment preparation
• Create and maintain user accounts, permissions, and access controls in accordance with company policies
• Set up, configure, and support systems, software applications, and routine upgrades
• Provide first-line (Tier
  1) troubleshooting and support through the IT ticketing system
• Maintain and manage the IT support queue, tracking issues through resolution
• Document and update standard operating procedures to ensure consistency and scalability
• Assist with hardware, software, and infrastructure changes across the organization
• Collaborate with team members and internal customers while supporting IT process improvements and small projects

Preferred Qualifications:

• College degree in IT, computer science, or a related field
• Ability to calmly listen and resolve internal IT issues for our employees
• Positive mindset with a sense of urgency and follow-through
• Interest in networking, systems, or security concepts

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Empathetic, helpful, and great with people—even when they're frustrated
• Enjoys solving problems and learning new technologies
• Detail-oriented with a sense of urgency and follow-through
• Proactive and self-motivated with a desire to contribute
• Strong sense of ownership—takes initiative and sees tasks through to the end

Idea Tek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities.

We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At Idea Tek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

• We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We're always looking for ways to improve and redefine what’s possible.

If you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter—
apply today!

To be considered for this role, you'll need the following required qualifications:

• A minimum of 1 year IT support experience
• Excellent interpersonal and communication skills—calm, clear, and customer-first
• Strong problem-solving abilities and the drive to take initiative
• Comfortable navigating systems and tools with a curiosity to learn more
• Based in or near Hutchinson/Buhler, KS with ability to travel locally as needed