IT Support Analyst II - 10th Judicial District

Position number: K0046747

Location of Employment: 10th Judicial District, Johnson County Courthouse, Olathe KS 66061

Position Title and Salary: IT Support Analyst II, grade 40, $31.77 hourly, $66,081 annual

Kansas Judicial Branch Benefits State Employment Center - Benefits (ks.gov)

This is a second-tier technical support position responsible for advanced end-user support and coordination of IT operations within the Johnson County Courthouse. The IT Support Analyst II provides daily desktop, network, and application support, escalated troubleshooting, technology planning, and informal leadership to lower-tier support staff. The role also assists with infrastructure improvements, evaluates IT solutions, and serves as a liaison between the IT department and court personnel, ensuring that technical issues are resolved effectively and efficiently.

This position is distinguished from the IT Support Analyst I by its increased responsibility in technical complexity, mentoring, and coordination duties, as well as a broader involvement in system administration, IT planning, and implementation. Work is performed under the supervision of the IT Support Manager and is reviewed through conferences, written notes, and based on results achieved.

This position requires on-site presence at the Johnson County Courthouse in Olathe, KS. The role also includes participation in a rotating schedule for weekend support to ensure coverage and system availability.

(Position may not include all duties listed and duties listed may not cover all duties that may be performed.)

• Provide second-tier technical support for escalated incidents involving desktop hardware, software, printers, mobile devices, and AV systems.
• Identity and access support (AD/Entra):
  Administer and troubleshoot user accounts and access within delegated permissions, including account changes, group membership, shared resource access, workstation domain join, and sign-in/MFA issues; coordinate escalations as needed.
• Basic network troubleshooting:
  Perform second-tier diagnostics for connectivity/performance issues (wired/wireless/VPN), including IP configuration, DNS/DHCP checks, name resolution, printer/network path testing, and collection of logs/evidence for escalation to infrastructure/network teams.
• Troubleshoot and resolve advanced technical issues both in-person and remotely.
• Mentor and assist IT Support Analyst I personnel with issue diagnosis and resolution.
• Respond to and resolve support tickets within defined service level timelines using helpdesk ticketing system.
• Analyze and document problem trends and develop proactive solutions.
• Support user account administration and basic security controls (Microsoft, Zoom, etc.).
• Assist with end-user orientation and onboarding for new technology rollouts.
• Serve as a knowledge resource for Tier I support staff.
• Provide direct on-site technical support for virtual and hybrid events.

• Install, configure, relocate, upgrade, and maintain end-user workstations and peripherals.
• Manage software deployment, patching, and updates.
• Perform hands‑on diagnostics and hardware repair or coordinate with vendors when required.
• Evaluate technology products for compatibility, cost‑effectiveness, expandability, and ease of support.
• Participate in or lead small IT projects or deployments within an assigned area.
• Coordinate with vendors and internal teams for IT equipment and software implementation and repairs.
• Support business continuity and recovery efforts including equipment readiness and technical planning.
• Assist with live streaming, video recording, and video conferencing needs as they arise.

• Associates degree in Computer Science, Information Technology, or a related field
• At least 3 years of professional experience in hardware/software installation, troubleshooting, and user support in an enterprise or distributed computing environment
• Demonstrated experience providing end‑user training, documenting support procedures, and contributing to technical knowledge bases
• Strong…