Desktop Administrator

Responsibilities

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• Experience in install/upgrade of Windows 11 on laptops and desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Experience in diagnosing and troubleshooting user issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for end‑point patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/application.
• Experience using problem/ticket management systems like Service Now, BMC Remedy, Jira, etc.
• Experience with remote support tools like Bomgar, Log Me In , Microsoft Teams to troubleshoot and resolve user issues.
• Coordinate with vendors for hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools—anti‑virus, device encryption, Trend Micro.
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer‑focused attitude and a desire to deliver high‑quality support.

• Windows 10 / Windows 11 administration
• Microsoft Office / Microsoft 365
• Endpoint management tools (SCCM / Intune)
• Basic networking (TCP/IP, DNS, DHCP)
• Experience working with ITSM tools (Service Now, Remedy, Jira, etc.)

• Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred)
• Ability to communicate technical issues in Japanese and English

Salary Range: $65,000 - $85,000 a Year