Order Processor

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

The Order Dispatch Specialist will act as a superuser by prioritizing and executing the wave plan while creating and maintaining reports of daily data communication transactions. The specialist will be the primary contact for troubleshooting, conducting diagnostic testing to resolve problems, and coordinating orders with customer service, operations, and transportation. The role involves tracking the progress of waves, releasing work to the floor, and maintaining open communication with the operations management team, while aiding in making and clearly communicating key business decisions.

Friday, Saturday, and Sunday, 5am to 7:30pm

• Develops, analyzes, modifies, and executes the wave plan to ensure predetermined ship schedules are met for all customers while maintaining a level workload of activity across all shifts.
• Prioritizes daily schedule and creates reports as needed to monitor, track, and measure performance at all levels.
• Provides technical assistance as a superuser while conducting diagnostics to investigate and resolve problems.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or locates and leverages the appropriate external resources to solve problems as needed.
• Documents procedures and solutions for help‑desk issues.
• Works closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite requests, and/or change routing.
• Works closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order.
• Monitors and responds to email and phone calls in a timely manner.
• Ensures communication between Replenish associates for stock replenishment is completed to release orders to the floor in a timely manner.
• Other duties as assigned.

• High School diploma or GED required.
• Minimum of 1 year’s experience in warehousing or distribution.
• Extensive working knowledge of EWM, SAP, and WMS systems.
• MS Office skills to include Word, Excel, Outlook, and PowerPoint, as well as data entry and typing ability.
• Experience as a super user in distribution or warehousing strongly preferred.
• Excellent verbal and written communication skills, with the ability to speak effectively before groups.
• Attention to detail and data accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance manuals, and to write routine reports and correspondence.
• Team‑oriented mindset.
• Ability to handle multiple tasks and priorities.
• Ability to adapt to changing situations in a high‑stress environment.
• Ability to understand abstract relationships, develop ideas, and solve problems creatively.
• Flexibility to work different shifts if necessary and overtime with little or no notice.

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

• No travel required.

• Medical insurance including HSA, HRA, and FSA accounts.
• Supplemental insurance including critical illness, hospital indemnity, and accidental injury.
• Dental insurance.
• Vision insurance.
• Basic life and supplemental life insurance.
• Short‑term and long‑term disability.
• Paid parental leave.
• 401(k) plan.
• Paid time off approximately 2 weeks (accrual begins on Day 1 of employment).
• Employer‑paid holidays – 10 days.

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employees and applicants will receive consideration for employment without regard to age, sexual orientation, gender identity, or any other characteristic protected by law.