Desktop Engineer
Job in
Olathe, Johnson County, Kansas, 66051, USA
Listed on 2026-05-31
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
- Experience in install/upgrade of Windows 11 on laptops and desktops.
- Experience in resolving user issues related to OS and laptop/desktop hardware issues.
- Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
- Experience in diagnosing and troubleshooting users’ issues, including account setup, network configuration, software/application issues.
- Experience in performing OS installations, upgrades, patching, and driver updates.
- Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
- Experience in installation and configuration of hardware and software/applications.
- Experience using problem/ticket management systems like Service Now, BMC Remedy, Jira, etc.
- Experience with remote support tools like Bomgar, Log Me In , MSTeams, etc. to troubleshoot and resolve user issues.
- Coordinate with vendors for any hardware repairs and warranty services/issues.
- Familiarity with endpoint security tools—anti‑virus, device encryption, Trend Micro.
- Work closely with other functional teams for escalated issues.
- Ensure SLA compliance for tickets, escalations, and service requests.
- Excellent communication and interpersonal skills.
- Ability to work well both independently and as part of a team.
- Customer‑focused attitude and a desire to deliver high‑quality support.
- Strong experience in Windows 10 / Windows 11 administration
- Microsoft Office / Microsoft 365
- Endpoint management tools (SCCM / Intune)
- Basic networking (TCP/IP, DNS, DHCP)
- Experience working with ITSM tools (Service Now, Remedy, Jira, etc.)
- Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred)
- Ability to communicate technical issues in Japanese and English
Salary Range: $64,000 - $75,000 a year
Location:
Olathe, KS
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