Implementation Specialist

Job Description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that can include hands on training (remote or on‑site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management and overall project management.

• Lead new client implementations, client contract changes, and internal or special projects.
• Plan and execute hands on training (remote or on‑site).
• Consult and plan data migration.
• Develop customized workflows and processes (internal and client).
• Manage client relationships and overall project management.
• Take responsibility for the project outcome and ensure success.
• Handle incoming project requests as part of a team of peers.
• Work with all internal teams and take on project responsibilities directly as needed.

• Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges.
• Must be able to take personal responsibility for project outcomes to ensure success.
• Exceptional written and verbal communication skills.
• Exceptional ability to create clear and effective documentation.
• Exceptional ability to collaborate with other teams and lead without direct reporting relationships.
• Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers.
• Must be able to build collaborative relationships with clients and internal contacts.
• Must work well under pressure in a reactive, agile project‑based environment.
• 1‑2 years experience or certification related to project management or project coordination.
• 1‑2 years experience leading customer remote and/or on‑site training programs.
• 1‑2 years experience with information technology.
• Personal experience with legal services or litigation support.
• 1‑2 years Software experience or certification related to Relativity.
• 1‑2 years Software experience or certification related to eDiscovery collection, process, or review technology.

Associates are expected to participate in continuous personal development to meet new client and business opportunities. Potential for 5‑10% travel depending on client & project requirements.

The Compensation range for this role is $60,000.00 to $70,000.00 USD annually and may be eligible for an annual bonus.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.