Manager End User Support

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Full Time Corporate Shared Services, Olathe, KS, US

6 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

At KVC Health Systems , technology plays a critical role in supporting the children, families, and communities we serve. We are seeking an experienced and strategic IT leader to oversee end user support operations across our organization while fostering a culture of collaboration, accountability, and innovation.

Join a mission-driven organization with a Work Wellbeing Score of 83, where your leadership and technical expertise will directly support teams making a meaningful difference every day.

The Manager – End User Support leads a decentralized team of technical professionals responsible for supporting staff, workstations, and technology systems utilized across the organization. This leadership role coordinates technical resources, drives operational efficiency, oversees endpoint compliance, and manages enterprise-wide technology initiatives.

This position works collaboratively with leadership, infrastructure services, and end users to ensure exceptional technical support, system reliability, and ongoing innovation across the agency.

We are seeking a highly organized and adaptable manager to oversee operations and support project sites throughout the state of Missouri. This role requires regular travel to field locations, primarily day trips with occasional overnight stays, while also maintaining flexibility to work onsite at our corporate office in Olathe as needed.

• Travel throughout Missouri required
• Most travel will be same-day trips
• Occasional overnight travel required
• Flexibility to work from the corporate office in Olathe when needed
• Company car and gas will be included in this role as well for company travel only.

• Prior management or multi-site supervisory experience preferred
• Strong organizational and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent communication and leadership abilities
• Comfortable with frequent regional travel
• Valid driver’s license and clean driving record required
• Proficiency with Microsoft Office and mobile communication tools preferred

Lead and mentor a team of End User Support technicians and technical supervisors

Develop processes that promote efficiency, accountability, and high-quality support services

Coordinate statewide and regional technical support coverage and scheduling

Conduct monthly supervision meetings and annual performance evaluations

Foster a collaborative, customer-focused team culture

Serve as project manager for major end user technology initiatives including workstation, phone, and equipment refresh projects

Oversee endpoint asset compliance and inventory management

Prioritize support requests and align resources to meet operational needs

Coordinate with infrastructure teams to resolve connectivity and remote support issues

Support surveillance, security, and video conferencing systems across the organization

Develop knowledgebase documentation and user guidance resources

Create meaningful department metrics and reporting related to labor, projects, and operational performance

Analyze data to improve workstation updates, software deployment, and asset management

Identify opportunities to streamline support operations and improve issue resolution

Strengthen security practices and enforce technology policies to reduce risk

Translate complex technical concepts into clear, user-friendly communication

Collaborate with agency leadership to support evolving technology needs and strategic objectives

Build strong partnerships with users, vendors, and technical teams to ensure successful outcomes

Bachelor’s degree in Information Technology or related field OR equivalent education…