Help Desk Support

Here's a clean, client-neutral, posting-ready rewrite with stronger structure, professionalism, and clarity:

Help Desk Support Technician (Entry-Level)
Overview

We are seeking a reliable and motivated Help Desk Support Technician to join a growing service desk team. This is an excellent opportunity for individuals looking to build a strong foundation in IT support while delivering high-quality customer service in a fast-paced environment.

This role serves as the first point of contact for end users, focusing on resolving technical issues efficiently, maintaining strong documentation practices, and escalating more complex concerns when necessary.

Key Expectations

+ Maintain consistent attendance, reliability, and punctuality

+ Deliver high-quality support while meeting daily performance goals (30-45 tickets per day)

+ Demonstrate strong attention to detail through accurate documentation and note-taking

+ Apply feedback and coaching in real time to improve performance

+ Approach work with curiosity and a willingness to continuously learn new technologies and processes

+ Present professionally-clear communication and strong documentation are essential in this role

Responsibilities

+ Provide first-level support via phone and email, serving as the primary point of contact for technical issues

+ Log, track, and manage support tickets through a ticketing system

+ Troubleshoot and resolve common issues related to:

+ Password resets

+ Microsoft Office 365

+ Active Directory

+ Basic hardware and software concerns

+ Escalate unresolved issues to higher-level support teams in a timely manner

+ Research and attempt resolution of issues within defined time frames before escalation

+ Guide end users through troubleshooting steps to restore service

+ Re-image desktops and laptops as needed using standard imaging tools

+ Accurately document issues, troubleshooting steps, and resolutions

+ Maintain and update user account information and related documentation

+ Track time spent on tickets and project work accurately

+ Participate in IT initiatives and team projects as needed

+ Follow internal quality standards and operational best practices

Required Skills

+ Help Desk / Service Desk support

+ Customer service and end-user communication

+ Troubleshooting and problem-solving

+ Active Directory (basic user management)

+ Microsoft Office 365 support

+ Ticketing systems (e.g., Service Now or similar)

+ Phone-based technical support

Qualifications

+ Up to 1 year of Help Desk or IT support experience (can include internships or academic experience)

+ Associate degree in Information Systems or related field preferred

+ Familiarity with Windows operating systems and basic desktop/laptop hardware

+ Strong communication skills and a customer-first mindset

+ Ability to multitask and work in a structured, metrics-driven environment

Experience Level

+ Entry-Level

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $17.32 - $18.95/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Olathe,KS.

Final date to receive applications

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services,…