Apple Systems Engineer-Technology Center

Apple Systems Engineer-Technology Support Center

Olathe, KS, United States

STATUS: Classified – Exempt/Full-Time

HOURS OF WORK: 40 hours a week / 12 month / 242-day calendar

“We evaluate all candidates individually to ensure a fair and competitive salary offer”

• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Work with executive team members, decision makers, and stakeholders to define district requirements and systems goals, and to identify and resolve systems issues.
• Identify, communicate, and resolve issues in order to maximize the benefit of IT systems.
• Collaborate with Senior Engineers and IT staff to improve operational efficiency, device management, and deployment processes.

• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Interact and negotiate with vendors and contractors to secure system-related products and services.
• Lead 1:1 Deployment Teams for all levels (ES, MS, and HS devices).
• Design and maintain 1:1 deployment processes and implementations.
• Coordinate inventory tracking, device preparation, staging, and deployment logistics.
• Support software deployment, patch management, and device lifecycle management processes.

• Gauge the effectiveness and efficiency of existing systems including but not limited to Apple iOS, Apple systems, Mosyle, Intune, and Active Directory; develop and implement strategies for improving or further leveraging these systems.
• Design and perform server and system audits related to Apple systems and infrastructure, system backup procedures, and other recovery processes in accordance with department disaster recovery and continuity strategies.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Work with Information Technology Trainer to provide orientation and training to end users for all modified and new systems.
• Supervision and guidance to the apple systems analysts, assigning tasks, addressing performance and performing annual evaluations.
• Perform other duties as assigned.

• Bachelor’s degree in IT or related field of study preferred.
• 3-5 Years’ experience working in the IT industry.
• Previous experience with Server 2008, 2012, and 2016.
• Experience working with server technologies preferred.
• Apple Certified Technical Coordinator certification preferred.

• Familiarity with Apple, Microsoft, and MDM environments.
• Excellent network troubleshooting skills with LAN, WAN and internet connectivity.
• Excellent hardware and software troubleshooting skills.
• Excellent verbal, written and listening communication skills.
• Ability to organize and prioritize multiple projects simultaneously.
• Must exhibit a high degree of motivation, responsibility and confidentiality.
• Proven analytical and problem-solving skills.
• Strong attention to detail and a high degree of accuracy.
• Proven ability to manage time, projects and meet deadlines.
• Highly collaborative team player.
• Work with others with lesser technical skills to resolve questions and issues.

This position requires the performance of heavy work—which requires exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. The position includes significant lifting, carrying, pushing, and/or pulling, frequent stooping, kneeling, crouching and/or crawling and significant fine finger dexterity.

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