Director of Technology

POSITION SUMMARY:

The Director of Technology provides strategic leadership and operational oversight for the Bank’s technology infrastructure, systems, support services, vendor relationships, access governance, and technology initiatives. This role develops and executes the Bank’s technology roadmap, leads the Information Technology team, manages technology budgets and vendor relationships, and partners across the organization to deliver secure, reliable, and scalable technology solutions that support business objectives, regulatory expectations, employee productivity, positive customer experience, and organizational performance.

ESSENTIAL FUNCTIONS:

Strategic Technology Leadership Develop and execute a multi-year technology roadmap aligned with the Bank’s strategic objectives, industry trends, emerging risks, innovation opportunities, and executive leadership priorities.

Recommend and maintain the appropriate balance of outsourced and internally managed technology responsibilities to optimize service quality, cost effectiveness, accountability, risk management, and organizational capability

Establish departmental goals, key performance indicators (KPIs), and technology standards.

Evaluate emerging technologies, including artificial intelligence, automation, and advanced analytics, and recommend opportunities that improve operational effectiveness, productivity, risk management, customer experience, and business performance.

Support the implementation and governance of artificial intelligence technologies and related controls to ensure alignment with business objectives, information security standards, regulatory expectations, and ethical use requirements.

Leadership and Talent Development Hire, develop, coach, retain and lead the Information Technology team.

Foster a culture of collaboration, service excellence, continuous improvement, innovation, and professional development.

Establish clear performance expectations and accountability measures and address any deficiencies in a timely manner.

Prioritize resources and workloads to effectively support business needs and organizational objectives.

Technology Operations Excellence and Infrastructure Oversee the performance, availability, reliability, and scalability of the Bank's technology infrastructure, network environment, telecommunications, hardware, software, and related systems.

Ensure efficient, timely, high-quality IT support services that mitigate risk and meet employee needs across the organization.

Lead technology projects, system implementations, upgrades, integrations, and process improvement initiatives.

Coordinate technology incident management, root-cause analysis, disaster recovery testing, and business continuity support activities.

Maintain operational excellence through effective change-management, documentation, monitoring, and service delivery practices.

Ensure technology systems, services, data quality practices, and system integrations are accurate, reliable, available, and well documented.

Maintain strong technology governance, documentation, and audit readiness.

Drive execution and accountability in a regulated banking environment.

Information Security and Access Governance Partner with Risk Management, Compliance, and business leaders to support cybersecurity initiatives, technology risk management processes and appropriate governance, oversight, and risk management practices related to artificial intelligence and emerging technologies.

Maintain accountability for enterprise access governance, including user provisioning, deprovisioning, role-based access controls, privileged access oversight, and periodic access reviews.

Ensure consistent access management standards and practices are maintained across enterprise systems.

Support regulatory examinations, audits, risk assessments, and remediation efforts related to technology controls.

Vendor and Financial Management Lead and own relationships with technology vendors, managed service providers, consultants, and technology partners, including business reviews, expected outcomes, supplier performance expectations, accountability measures, and overall relationship governance.

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