Order Processor

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority.

The Order Dispatch Specialist will act as a superuser by prioritizing and executing the wave plan, creating and maintaining reports of daily data communication transactions. The specialist will be the primary contact for troubleshooting, conduct diagnostic testing to resolve problems, coordinate orders with customer service, operations, and transportation, track wave progress, release work to the floor, and maintain open communication with the operations management team while making and clearly communicating key business decisions.

Schedule: Friday, Saturday, and Sunday, 5am to 7:30pm

• Develops, analyzes, modifies, and executes the Wave Plan to ensure predetermined ship schedules are met for all customers while maintaining a balanced workload across all shifts.
• Prioritizes daily schedule and creates reports as needed to monitor, track, and measure performance at all levels.
• Provides technical assistance as a superuser while conducting diagnostics to investigate and resolve problems.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
• Documents procedures and solutions for help desk issues.
• Works closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite requests, and/or change routing.
• Works closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order.
• Monitors and responds to email and phone calls in a timely manner.
• Ensures communication between replenishment associates for stock replenishment is completed to release orders to the floor in a timely manner.
• Other duties as assigned.

• High School or GED required.
• Minimum of 1 year’s experience in warehousing or distribution.
• Extensive working knowledge of EWM, SAP, and WMS systems.
• Proficient MS Office skills including Word, Excel, Outlook, and PowerPoint, as well as data entry and typing ability.
• Experience as a superuser in distribution or warehousing strongly preferred.
• Excellent verbal and written communication skills and ability to speak effectively before groups.
• Attention to detail and data accuracy.
• Ability to read and interpret documents such as safety rules, operating and maintenance manuals, and write routine reports and correspondence.
• Team oriented.
• Ability to handle multiple tasks and priorities.
• Ability to adapt to changing situations in a high‑stress environment.
• Creativity in understanding abstract relationships, developing ideas, and solving problems.
• Flexibility to work different shifts if necessary and overtime with little or no notice.

• Action-Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

• No travel required.

• Medical insurance including HSA, HRA, and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental insurance
• Vision insurance
• Basic life and supplemental life insurance
• Short term and long term disability coverage
• Paid parental leave
• 401(k) retirement plan
• Paid time off approximately 2 weeks (accrual begins on day 1 of employment)
• Employer paid holidays – 10 days

Kenco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

For California residents, please review Kenco’s privacy policy regarding the collection of employee and applicant data.