Manager of Health, Wellness

Job Title

Manager of Health Wellness Home

Grocery

Exempt

The Manager supports the Store Director in overseeing daily operations, ensuring excellent customer service, efficient workflows, and the achievement of sales and operational goals. This role involves leading and developing employees, maintaining high standards of performance, and stepping in for the Store Director when necessary.

Responsible for perpetuating the fundamental values of the Hy‑Vee culture, including honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect and high levels of ethics and morals.

Partnerships, Growth Mindset, Results‑Oriented, Customer Focused, Professionalism.

Accountable to and reports to:
Regional Vice President(s);
District Store Director or Store Director, Assistant Store Director or Store Manager.

• Assist the District Store Director, Store Director and Assistant Store Director or Store Manager in supervising and directing all store employees, ensuring alignment with company goals and standards.
• Provide coaching, training and development opportunities for employees to build a strong, high‑performing team.
• Handle employee relations issues, including conflict resolution, with support from the Store Director and HR as needed.
• Act as a role model for excellent customer service and teamwork, maintaining a positive attitude and creating an environment that nurtures employee morale, friendliness and fun.
• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Assist in managing store operations, including opening and closing procedures, scheduling, inventory control and ensuring a clean, organized and safe store environment.
• Coordinate and oversee daily workflows to maximize productivity and efficiency.
• Ensure all equipment and store systems are functioning properly and coordinate repairs as needed.
• Collaborate with the Store Director to develop and implement strategies for growth and efficiency.
• Participate in recruiting, hiring, orientation and training of store employees and ensure diversity reflective of the communities served.
• Greet customers in a friendly manner and assist them to locate products, secure items, load/unload heavy items, take customer suggestions or requests and perform other tasks to enhance the shopping experience.
• Balance customer service and cost of labor for the market.
• Foster a positive, inclusive, and results‑driven work environment.
• Help develop pricing structure and merchandising to plan and meet established goals.
• Assist department heads in developing criteria to meet individual department goals.
• Oversee merchandising efforts, ensuring shelves are stocked, displays are appealing and pricing is accurate.
• Help manage inventory levels, including ordering and restocking, to minimize waste and prevent out‑of‑stocks.
• Support execution of promotional strategies and seasonal displays.
• Represent the company positively and participate in local and company‑wide community activities.
• Encourage employee involvement in company‑wide and local community activities.
• Ensure store procedures are in place for safeguarding financial assets.
• Review competitor pricing and stay abreast of new items on a regular basis.
• Maintain store operations in accordance with Hy‑Vee’s policies, individual store guidelines and procedure manual, Code of Ethics and applicable laws.
• Adhere to company policies and individual store guidelines and monitor and maintain compliance with policies, procedures and applicable regulations.
• Report work when scheduled and work expected number of hours.

• Pursue educational opportunities and ensure the same for employees.
• Assist in all areas of the store as needed.
• Participate as a stockholder in corporate decisions.
• Be responsible for the store, even in absence.
• Perform other job‑related duties and special projects as required.

• Use logical or…