Leadership

Operational Leadership

JOB DESCRIPTION

Reports to:

• Director of Operations
• Assistant Director

• Trainers, Team Members

This position supports operational execution for Chick-fil-A Olathe. This position champions guest‑first mentality, communicates expectations and goals related to operational standards/brand expectations, and shares and enforces CFA store policies and procedures.

• Minimum of one year experience in a Leadership position.
• Ability to work a variable schedule of days/opens, mids, and/or evenings/closes, as assigned by Directors/schedulers. (For full time, a min. of 38 hours per week)
• Possesses a Growth mindset while being solutions‑oriented, possesses a learning mentality, and is teachable.
• Flexible and adaptable
• Collaborative, tenacious, and enthusiastic in pursuit of product and service excellence.
• Energetic and self‑motivated, willing to actively engage the Team Members and contribute to a high‑performance Leadership Team.
• High capacity for efficient time‑management, multi‑tasking, effective communication, and interpersonal skills.
• Driven to excel in an ultra face‑paced environment while prioritizing and making decisions in changing situations.

• Leads in Food Safety excellence
• Leads in Waste Management control measures
• Executes Shift Management Mechanics
• Set‑up sheet completion
• Rush‑ready list completion
• S.O.S. /Guest Service awareness
• Command of shift communication and bottleneck assessment
• Aerial perspective of shift progression and service provision
• Engaged partnership with Sales and Brand Growth Team and other departments to ensure service excellence

• Leads in Training and Development partnership
• Executes Daily Training Plan to ensure trainee care
• Delivers on Daily Training updates and communication
• Development plan awareness and intentional integration of development opportunities into shift approach and leadership connection
• Participates in Culture/Engagement endeavors
• Participates in People Department endeavors
• Conducts employee reviews
• Holds Attendance and Punctuality Point conversations with workgroup members as needed.
• Participates in constructing development plans and having development conversations
• Supports Operational performance goals
• Champion REMARKABLE Guest Experience resulting from a customer‑first mindset.
• Lead by example in following Chick‑fil‑A policies and operational standards: holds Leaders and Team Members accountable to them as well.
• Complete daily tasks and reporting requirements, using approved tools/tech.
• Attend Leadership meetings as scheduled.
• Possess and promote a One Team mindset that builds unity and contributes to a positive culture.

Duties, assignments, and schedules are subject to change to meet the needs of the business.