Service Supervisor

Overview

The DH Pace Company is a family‑owned, privately held business with annual sales over $1 billion through 60+ offices across the continental United States. The Company is an industry leader in distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. In 2026, DH Pace will celebrate its 100th anniversary in business.

Overhead Door Company of Kansas City, a DH Pace Company, Inc., is hiring a Service Supervisor in our Olathe, KS office. The role coordinates field employees to deliver service that meets customer satisfaction.

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Other responsibilities as assigned

• Proven ability to implement process improvements
• Excellent communication and organizational skills and good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Minimum of 1‑3 years of management or leadership experience
• Valid driver’s license

• Comprehensive medical, dental, and vision coverage — available the first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.