Operations Manager - Parts & Service

Operations Manager - Parts & Service, Olathe, KS

Are you looking to further develop your profession into a career? Are you driven by opportunity?

• Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance
• Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
• Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Pay:
Pay based on an individual’s skills, certifications, education, and years of experience.

Hours of Work:
Monday through Friday

Apply Before:
August 15, 2026

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

LEAD THE FUTURE OF OPERATIONS PARTS & SERVICE

Drive Performance. Build Teams. Grow the Business.

Are you a proven leader who thrives in a fast-paced dealership environment? Do you have the vision to drive operational excellence, the business acumen to improve profitability, and the leadership skills to inspire high-performing teams?

We're looking for an experienced Operations Manager – Parts & Service to take ownership of our Parts and Service operations and help lead our organization to the next level.

This is more than a management role—it's an opportunity to influence strategy, drive results, build customer loyalty, and create a culture where employees and customers thrive.

As our Operations Parts & Service Manager
, you'll be the driving force behind the success of our Parts and Service departments.

• Lead operational and financial performance to maximize profitability.
• Develop and execute growth strategies that improve revenue and efficiency.
• Manage departmental budgets, forecasting, and performance goals.
• Analyze business metrics and identify opportunities for continuous improvement.

• Champion a customer-first culture throughout the dealership.
• Resolve complex customer concerns and build long-term relationships.
• Meet directly with customers to strengthen partnerships and grow business opportunities.
• Ensure every interaction reflects our commitment to excellence.

• Oversee daily Parts and Service operations with a focus on productivity and quality.
• Implement processes that improve efficiency, profitability, and customer satisfaction.
• Ensure compliance with OEM standards, safety regulations, OSHA requirements, and environmental guidelines.
• Manage facility operations, equipment investments, and asset protection.

• Recruit, coach, mentor, and develop department leaders and staff.
• Create a culture of accountability, engagement, and continuous improvement.
• Lead performance management initiatives and employee development programs.
• Foster a positive workplace where people can grow and succeed.

• Establish and monitor daily, weekly, and monthly sales goals and performance metrics aligned with business objectives.
• Generate new business opportunities through prospecting, networking, referrals, and cold calling.
• Present and demonstrate Class 8 trucks and related products to prospective customers
• Collaborate across finance, service, and parts departments to ensure a seamless customer experience.
• Stay informed on industry trends, market conditions, competitor offerings, and product updates to maintain a competitive advantage.
• Build strong customer relationships through effective communication, negotiation, and relationship-building skills.
• Self-motivated with the ability to work independently and effectively manage a sales territory.
• Proficient in CRM software and Microsoft Office applications.

• Minimum 10 years of leadership and/or management experience.
• Minimum 5 years of heavy-duty truck mechanical experience.
• Strong understanding of financial reporting, operational management, and profitability.
• Experience leading teams, managing performance, and developing employees.
• Proven ability to build…