Associate Director, Delivery Site – Service

Responsibilities

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform including establishing centralized capabilities spanning the full platform
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and flawless quality including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite
• Collaborate with various carriers to arrange the flawless transportation of our buildings
• Coordinate with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings
• Ensure strong collaboration with Supply Chain on DS&S matters

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics
• 12+ years of experience in logistics, project management, or construction management
• Strong leadership including 5+ years of experience in managing teams
• Exceptional communication skills, both written and verbal, including customer engagement
• Knowledge of relevant software and tools, including ERP and Microsoft product suite
• Demonstrated skills in budget management, coordination, and customer service
• Ability to travel up to 25% domestically

Demonstrates strong leadership and project management capabilities, with extensive experience in logistics and construction management. Proficient in customer relationship management and effective communication, ensuring high-quality service delivery and adherence to safety standards.

• ERP Software
• Microsoft Product Suite