Production Service Writer - Olathe, KS

Position: Production Service Writer - Olathe, KS

Location: Olathe, KS

Job : 716

# of Openings: 1

Job Title:

Production Service Writer

Reports to:

Production Manager

Location:

Olathe, KS

Department:
Production

FLSA Status:
Exempt

Travel:
Minimal / As Needed

Employment Type:

Full-Time

Founded in 2002 and headquartered in Houston, Texas, Crane Works is a leading dealer of new and used truck-mounted and mobile crane equipment. The company provides manufacturer-backed service, extensive parts inventory, and a modern bare rental fleet across a national footprint including multiple full-service locations.

Crane Works serves a diverse range of industrial sectors, including construction, oil & gas, utilities, transportation, forestry, and renewable energy. With revenues approaching $250 million, the company has established itself as a top dealer in its markets and continues to expand through both organic growth and strategic acquisitions.

In 2023, Equity Group Investments (EGI) made a significant investment in Crane Works, supporting the company’s continued growth and operational excellence. Backed by private equity, Crane Works offers a fast-paced, performance-driven environment with significant opportunities for professional impact and advancement.

The Production Service Writer is a clerical and coordination role supporting the Production Department and reporting directly to the Production Manager. The position coordinates customer repair, fabrication, modification, and production work from initial request through completion and serves as a key liaison among customers, Welders, Production Technicians, Engineering, Parts, and other internal departments.

The Production Service Writer is responsible for maintaining production work orders, coordinating estimates and customer approvals, tracking job progress, communicating changes in scope or timing, and helping ensure completed work is accurately documented and invoiced. The role requires strong organization, communication, follow-through, and the ability to manage multiple active jobs in a production environment.

• Support the Production Manager in coordinating daily production activities and priorities.
• Open, maintain, monitor, and close production work orders accurately and timely.
• Coordinate workflow and communication among Welders, Production Technicians, Engineering, Parts, and other support functions.
• Track active production jobs and help ensure work progresses according to established priorities and customer commitments.
• Schedule jobs based on labor availability, technical requirements, material availability, engineering needs, and customer deadlines.
• Identify production delays, material shortages, engineering questions, scope changes, or other barriers and promptly communicate them to the Production Manager.
• Maintain visibility of work-in-process, outstanding customer approvals, engineering requirements, parts and material needs, and anticipated completion dates.
• Participate in production meetings and provide updates regarding job status, open items, delays, and customer commitments.
• Serve as a primary point of contact for customers regarding production, fabrication, repair, and modification work.
• Provide timely and professional updates regarding job status, estimated completion dates, additional work requirements, and changes in scope.
• Communicate estimates, change orders, additional findings, and revised completion timelines to customers.
• Obtain and document customer authorization before proceeding with additional work when required.
• Coordinate equipment arrival, pickup, delivery, or other customer-related logistics as needed.
• Maintain accurate records of customer communications, approvals, and commitments.
• Work with the Production Manager, Welders, Production Technicians, and Engineering to ensure estimates accurately reflect the anticipated scope of work.
• Document customer approvals, changes in scope, declined work, and other relevant communications.
• Review work orders for complete and accurate labor entries, materials, parts, outside services, freight, and other applicable charges.
• Follow up with employees and supervisors when job documentation is incomplete or unclear.
• Assist with ensuring completed work orders are closed and invoiced promptly.
• Maintain accurate customer, equipment, serial number, job scope, and production information in Company systems.
• Coordinate with Engineering when drawings, technical specifications, structural considerations, design…