Emergency Services Coordinator

Job Objective

Job Objective: Provide financial assistance and/or referrals to clients in need based on established criteria; coordinate Hospitality Ministries including shower program, meal program, and food pantry.

Hospitality Ministries

• Develop and maintain a clean, welcoming, organized, and hospitable atmosphere in our hospitality center
• Serve everyone with compassion and dignity
• Coordinate Hospitality Center including receiving in-kind donations
• Coordinate Shower Program
• Coordinate Meal Programs

Emergency Assistance

• Hold client assistance appointments each week
• Interview clients to determine need
• Determine if client qualifies for Emergency Assistance (EA) or POH services based on policies and regulations governing eligibility
• Provide referrals to appropriate agencies/services when assistance is unavailable or when further assistance is needed
• Encourage clients to utilize community resources and instruct them on how to access such resources

Special Programming

• Coordinate special seasonal outreach events and seasonal programs with Corps Officer(s)

Food Pantry

• Oversee pantry operations: including ordering, produce storage, meat storage, proper stock rotation, hours of operations, grab & go pantry, commodities, etc.

Record Keeping

• Create and update client file and input data into MAACLink database
• Maintain all necessary statistics and data with on time monthly submission of statistics to Corps Officer(s)
• Complete required reports
• Maintain tracking of available assistance funding at corps
• Track and report unmet needs of participants and their families

Community

• Be knowledgeable of community social services and interpret social services regulations in a clear, accurate and helpful manner to clients
• Serve as the liaison between clients and other organizations/agencies
• Communicate appropriately with staff, clients, other agencies and the public using the telephone or in face-to-face contact, one-to-one and in group settings
• Work cooperatively and jointly with staff, clients and agencies to provide quality/caring services
• Other duties as assigned

Agency and Community Networking

• Attend agency and community meetings as requested
• Meet with Regional EA Coordinator on a regular basis (at least monthly) for individual consultation and case management supervision
• Participate in monthly cluster meetings led by the Regional Coordinator
• Provide guidance and support to community volunteers working with the program
• Represent the agency’s purpose, philosophy, and function to the community
• Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings

Supervision:

Volunteers, community service workers, senior community employment program participants

Education: High School Diploma. Associate’s degree or above preferred. A combination of training, education and experience equivalent to the knowledge base achieved by the above standard is acceptable at The Salvation Army’s Discretion

Experience: Minimum of two years of service in a human services related field

Certifications/Licenses: None

Analytical/Assessment Skills &

Competencies:

Critical thinking, complex data analyses, articulate analysis and evidence-based research, and creative problem solving

Planning Skills &

Competencies:

Organize/implement plans, develop policies/procedures, standardize operations, manage multiple projects and deadlines simultaneously, delegation, establish and meet goals, detail orientation, and strategies for CQI

Communication Skills &

Competencies:

Professional written and verbal communication skills in Standard English, concisely articulate information for application, presentation and public speaking

Cultural Competency Skills &

Competencies:

Adaptable in culturally diverse environments, and respectful of cultural differences

Community Practice Skills &

Competencies:

Engage with others, form collaborative alliances, influence, motivate, manage change, and address barriers. Assess community needs, plan interventions, and participate in community…