Non Conforming Technician

Non-conforming technician – Full‑time | Quality Assurance | Location – Olathe, KS, 66022

• 30%;
  Process daily nonconformance from Kansas warehouse. Performs detailed evaluation of product and accurately documents accordingly.
• 30%;
  Fields customer initiated claims concerning product quality in general. Evaluates said product to verify conformance in workmanship, construction, function and overall integrity as required by engineering specifications or OEM samples.
• 15%;
  Process daily defective returns from Kansas warehouse. Performs detailed evaluation of product and accurately documents accordingly. Suggests final disposition of product.
• 10%;
  Follows up non‑conformances with the Materials group. Give detailed reasons with QA reports, obtain return authorizations, packing slips, inventory adjustments and final disposition of product.
• 10%;
  Disposition non‑conformances from all TVH distribution centers using the same methods and tools as the Kansas warehouse.
• 5%;
  Follows up rejected defective returns through CRM with sales. Give detailed reasons, photos and options for return to the customer.

You must be able to perform the essential functions of the role, with or without reasonable accommodation. This role requires frequent standing and walking, repetitive motion, and use of hands and arms for reaching, grasping, lifting, pushing, and pulling from floor to overhead. Regular bending, stooping, kneeling, and crouching are required; occasional sitting, climbing, or balancing may occur.

You must be able to lift and/or move up to 15 pounds regularly, up to 40 pounds frequently, and over 50 pounds occasionally. Team lifting or material handling equipment is required for items over 50 pounds.

Must possess some mechanical knowledge of forklift truck or automobile workings, excellent computer skills. English language required. A+, Access, Word, Excel and CRM skills. General understanding of part fit and function as related to product.

You’ll be part of a people‑centric culture, where your well‑being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on‑site preschool, restaurant and opportunities for active living or social team get‑togethers.

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down‑to‑earth, easy to work with, and engage warmly. We welcome differences and celebrate new ideas.

TVH is a global one‑stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4,600 colleagues are the strength, heart, and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.