Stocker, Retail

Additional Considerations

Must be 18+ – At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title:

Stocker

Department:
Grocery

FLSA:
Non‑Exempt

General Function:
Provides prompt, efficient and friendly customer service. Unloads product, opens containers, stocks shelves, and rotates product where necessary.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager and Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Service Managers.

None

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and to address them by name whenever possible.
• Assist customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Unload trucks, open containers, stock the shelves, run overstock on risers and rotate product.
• Monitor for mis‑picked items, review product outs, wrong deliveries, etc.
• Organize stock for greatest efficiency; clean and restock damaged items.
• Tag the shelves with overstock in the back room and understock drawers.
• Report all new or different items to the scanning coordinator for input into the system.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Operate register for customer purchases.
• Train new stockers in job duties.
• Outside maintenance: shovel sidewalk of snow, spread ice melt on ice, and pick up and return carts.
• Stock supplies, cigarettes, front‑end sacks, and deliver supplies to departments.
• Clean registers, restrooms, breakroom, backroom, sweep and mop the floor, and tend to supply needs.
• Order merchandise and supplies as needed.
• Assist in other areas of store as needed.
• Perform other job related duties and special projects as required.

• Ability to solve practical problems with limited standardization; interpret instructions.
• Ability to solve arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

• High school or equivalent experience.
• Six months or less of similar or related work experience.

Must be able to physically perform very heavy work, exerting in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily. This position is also occasionally exposed to temperature extremes and the potential for electrical shock.

Power jack, compactor, C.A.R.S. system, check register, forklift, scales, Tomra machines, two‑wheeler, and box cutter.

Responsible for supplies, stock, and for checking the cooler.

Has daily contact with community or trade/professional organizations, suppliers/vendors, and customers.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.